Major business groups representing the Philippine outsourcing sector have pushed back against a US plan to bring customer ...

Andrew Bloomenthal has 20+ years of editorial experience as a financial journalist and as a financial services marketing writer. Natalya Yashina is a CPA, DASM with over 12 years of experience in ...

When considering running a BPO operation, the first thing call center executives should know, says Reyes, is that even though it falls into a similar category being that both involve “business ...

The threats to the local industry that’s keeping millions of our young people profitably employed have been festering for some time now. One of these is the threat of AI on the voice part of our BPO ...

In 2021, there is no denying that there were plenty of disruptions for people-intensive industries. The business process outsourcing (BPO) sector was not spared from this. However, many ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

New Delhi [India], March 7: Times BPO offering a complete business solution to startups looking to establish their own call center anywhere in India. Without charging a business consulting fee, Times ...

On January 31, 2023, the Philippine Senate released an online press release regarding Senator Risa Hontiveros. She urged the Department of Trade and Industry to shield the country’s Business Process ...

High Performance, a leading call center and business process outsourcing (BPO) company headquartered in Erbil, Kurdistan ...

Nearshore call center services provider Transparent BPO has announced it will build yet another delivery center in Belize, with plans to add 465 agents to its workforce in the Central American country ...