Millions of people around the world use navigation apps such as Google, Apple, and Waze to find their way around. For years, those apps have used aerial imagery and other data to give directions. Now, ...

Empathy is foundational to creating a pleasant customer experience. When organizations have a keen commitment to understanding their customers' experiences and empathizing with them, it increases the ...

Building any kind of business strategy begins with an understanding of your customers and their needs. Because if you don't know to whom you're selling, it's nearly impossible to know what to sell ...

Customer empathy is essential for lower costs, higher customer satisfaction (Csat), and customer loyalty. Therefore, any call center committed to customer-centricity should ensure that its agents are ...

Providing industry-leading customer experience is often dependent on your ability to provide efficient, timely and personalized service to customers during every interaction with you. Many companies ...

For the longest time, customers have bemoaned the fact that the experiences they have with brands lack empathy. Almost ten years ago, Accenture published a global study that examined customer ...

Automation can erode loyalty, which is why it's important to keep emotional understanding at the center of CX.

The business leader, Senior Advisor to the President of the United States, and tech billionaire Elon Musk recently claimed that empathy is a weakness in Western Civilisation. This contradicts what I ...